Partner Skilling Catalog

PSC

Agentic Employee Experience with Microsoft VivaIn Build

This course explores the full Microsoft Viva suite through the lens of agentic AI and Copilot capabilities. You will master Viva Engage, Amplify, Connections, Learning, Pulse, Glint, and Insights - integrated with Microsoft Scout, Work IQ APIs, AI theme moderation, Copilot Assisted Surveys, and Self-service Agents. With interactive simulated labs, you will deploy AI-moderated communities, build learning academies, configure frontline connections dashboards, and measure Copilot business impact - leading your organization's transformation into a Frontier Firm.

12 hours(Suggested: 3 days, 4h/day)TechnicalProject ReadyHands-on Labs

MS Course ID: 00366

Last Updated: Jun 30, 2026

Get Started

Target Audience

HR Technology Leads, Learning & Development (L&D) Professionals, Microsoft 365 Administrators, and IT Consultants

Pre-requisites

Familiarity with Microsoft 365 and Teams, SharePoint fundamentals

Related Certifications

MS-102

MS-700

Course Syllabus

Episode 1

Get started with Agentic Viva
• Microsoft Viva & Microsoft Scout - platform overview, licensing & admin roles
• Work IQ: semantic intelligence layer for store managers & workforce agents
• Copilot in Microsoft Viva - setup, access & governance
• Employee Self-Service Agent - overview, architecture & deployment
Lab 1: Deploy Viva & Scout; configureCopilot access; explore Work IQ APIs in admin center

70 mins

Lecture

Episode 2

Viva Engage: Communities, AI Moderation & Self-Service
• Manage store/regional communities; AI-theme moderation to auto-govern conduct
• Employee self-service agent for HR, IT & operations via Viva Engage
• Enhanced article creation: multi-column layouts, auto ToC
• Administration, governance, analytics & Leadership Corner features
Lab 1: Launch community with AI moderation; configure self-service agent for HR queries

70 mins

Lecture

Episode 3

Viva Amplify: Omnichannel Campaign Publishing
• Cross-app publishing: Teams + Outlook + SharePoint + Engage
• Create seasonal & compliance campaigns with Copilot AI writing assistance
• Governance, approvals & communication structure for enterprise rollouts
• Copilot in Viva Amplify - reach analytics & audience targeting
Lab 1: Create seasonal campaign in Viva Amplify with Copilot-assisted content & approvals

75 mins

Lecture

Episode 4

Deploying the Employee Self-service Agent
• Building on Copilot Studio: architecture & prerequisites
• Configuring the Self-Service Agent for HR, IT & facilities
• Measuring ROI: ticket deflection & employee time savings
Lab 1: Deploy & configure Employee Self-Service Agent in a test tenant

70 mins

Lecture

Episode 5

Build a Culture of Learning with Viva Learning
• Set up Viva Learning in Teams; configure for onboarding new employees
• Integrate LMS providers: Cornerstone & LinkedIn Learning
• Copilot Learning Agent: personalized SKU, product & compliance paths
• AI-powered content curation for seasonal & compliance training
Lab 1: Build Onboarding Academy in Viva Learning; manage provider permissions; add content source

75 mins

Lecture

Episode 6

AI-Driven Skill Profiles & Personalized Learning Paths
• Copilot-powered skill gap analysis & learning recommendations
• Automatic skill updates from Microsoft Graph
• Viva Learning + Viva Goals integration for skill-aligned OKRs
• Copilot Academy: building AI fluency at scale
Lab 1: Configure AI skill recommendations; build a role-based learning path with Copilot

70 mins

Lecture

Episode 7

Viva Connections: Personalized Employee Portal
• Personalized dashboards for store, depot & HQ personas; ACE extensibility
• Work IQ grounding: surface SOPs, policies & news in-flow for frontline workers
• AI Audio News summaries for frontline workers; pill-based mobile navigation
• Viva Connections Extensibility: build custom dashboard cards & widgets
Lab 1: Create Connections Dashboard for store managers; add intranet news to Connections feed

70 mins

Lecture

Episode 8

Capture Feedback with Viva Pulse & Viva Glint
• Viva Pulse for rapid store-level feedback during peak retail seasons
• Setup Viva Glint with Survey Designer role & Copilot-Assisted Survey Responses to reduce bias
• AI-generated Glint survey summaries for regional managers
• Teams notification localization & custom branding for global survey rollouts
Lab 1: Install Viva Pulse; run peak-season survey; setup Glint with bias-reduction Copilot assist

70 mins

Lecture

Episode 9

AI-Powered Insights from Glint: Copilot Highlights
• Copilot Highlights: AI-generated survey summaries
• Continuous Employee Engagement with Workplace Metrics
• Heat Map export to editable PowerPoint slides
• Raw Data Export API via Microsoft Graph
Lab 1: Generate Copilot Highlights report; export Heat Map to PowerPoint

70 mins

Lecture

Episode 10

AI-Powered Insights from Glint: Copilot Highlights
• Analyse productivity patterns & Copilot Business Impact Report - ROI measurement
• Unified Copilot adoption dashboard - M365 + Copilot Chat
• Agent Dashboard: track Work IQ usage & Copilot agent credit consumption
• Sentiment analysis: Glint + Insights integration for attrition signals
• Setup for manager and leader insights in Viva Insights
Lab 1: Build Copilot Impact dashboard for L&D report, configure manager insights, explore Agent Dashboard credit tracking

75 mins

Lecture

What You'll Learn

Understand core concepts and best practices

Hands-on experience with real-world scenarios

Learn from certified Microsoft experts

Prepare for relevant certifications

Access to lab environments

Post-training support and resources

Course Details

Duration: 12 hours
Level: Intermediate
Role: Technical
Readiness Stage: Project Ready
Audience Segments: SMB, Enterprise
FY27 Key Workload (Core): M365 + W365, M365 Business Premium + W365
Course Stage: In Build
Available on: Aug 31, 2026
Hands-on Labs: Yes
Labs Platform: StepUp