AI Business Solutions (ABS)
AI in the flow of human ambition (Frontier)
Ubiquitous Innovation (Frontier)
Amplify your intelligence (Frontier)
Establish a trusted and secure platform for AI (Frontier)
Agentify your business processes (Core)
Advanced
Microsoft Copilot
Copilot Studio
Work IQ
Agent 365Build Frontier Firm productivity with Work IQ, Copilot & agents
Learn how to design and build intelligent agents that transform the way work gets done. Explore Microsoft 365 Copilot and Work IQ to create context-aware, multi-step, and autonomous experiences. Build, orchestrate, and extend agents across business scenarios with seamless integrations using Microsoft 365 Agents SDK and build custom agents using Copilot Studio. Implement governance, security, and cost controls to scale your agent ecosystem with confidence.
16 hours(Suggested: 4 days, 4h/day)TechnicalProject ReadyHands-on Labs
MS Course ID: 01127
Last Updated: Aug 14, 2026
Course Syllabus
1
Frontier Firm transformation with M365 Copilot solutions
Module 1
• Build Agentic productivity platform with Microsoft Copilot & Work IQ
Module 2
• Copilot Pricing, Licensing and Business SKUs
90 mins
Lecture
2
Hands-on Labs
• Transform cross-functional program execution at Zava Retail with Planner Agent
• Elevate Zava Retail intelligence with a Researcher Agent for smarter insights and reporting
• Build the Zava Retail workforce upskilling Learning Agent with Microsoft 365 Copilot
• Automate Zava Retail IT asset management with Microsoft 365 Copilot App Builder
• Streamline Zava Retail Calendar Management with Microsoft 365 Copilot Cowork
• Build an Enterprise Marketing Operations Agent with Microsoft 365 Copilot
150 mins
Lab
3
Driving customer success with M365 Copilot and Agents
Module 3
• Secure, manage, and measure Microsoft Copilot with confidence
60 mins
Lecture
4
Hands-on Labs
• Improve communication and work coordination across Zava Retail Stores with a Frontline agent
• Build a Store Operations assistant copilot agent for trusted customer success at Zava Retail
• Optimize financial analysis and reporting for Zava Retail finance operations with Microsoft 365 Copilot
• Govern and monitor the Zava Retail Agent ecosystem with Agent 365
180 mins
Lab
5
Extend agent capabilities and build your own agents
Module 4
• Extend Microsoft Copilot with agents
Module 5
• Build your own agents using Copilot Studio
120 mins
Lecture
6
Hands-on Labs
• Transform after-sales repair operations at Zava Retail with an AI-powered declarative agent
• Develop a Cross-Channel HR Support Agent for Zava Retail using Microsoft 365 Agents SDK and Semantic Kernel
• Build a Healthcare agent to automate patient appointments - end to end
120 mins
Lab
7
Enhance your agents with Copilot Studio tools and integrations
Module 6
• Build extensible agents with Copilot Studio tools and integrations
Module 7
• Agent governance and control in Copilot Studio
90 mins
Lecture
8
Hands-on Labs
• Build autonomous hiring operations Platform for Zava Retail using Microsoft Copilot Studio
• Modernize customer support at Zava Retail with an powered product knowledge agent using Azure AI Search and Foundry models
• Orchestrate multi-agent AI for retail using Copilot Studio, Microsoft Foundry, and Fabric
• Build a multi-agent campus assistant for the Education industry with Copilot Studio.
150 mins
Lab
What You'll Learn
Understand core concepts and best practices
Hands-on experience with real-world scenarios
Learn from certified Microsoft experts
Prepare for relevant certifications
Access to lab environments
Post-training support and resources
Course Details
- Duration
- 16 hours
- Level
- Advanced
- Role
- Technical
- Readiness Stage
- Project Ready
- Audience Segment
- Enterprise
- FY27 Key Workload (Frontier)
- M365 Copilot + Copilot Studio + MS IQ, A365
- FY27 Key Workload (Core)
- M365 + W365, D365 + Power Platform + Copilot Studio
- Course Stage
- Available
- Hands-on Labs
- Yes
- Labs Platform
- Spektra