Partner Skilling Catalog

PSC

Build Frontier Firm productivity with Work IQ, Copilot & agents

Learn how to design and build intelligent agents that transform the way work gets done. Explore Microsoft 365 Copilot and Work IQ to create context-aware, multi-step, and autonomous experiences. Build, orchestrate, and extend agents across business scenarios with seamless integrations using Microsoft 365 Agents SDK and build custom agents using Copilot Studio. Implement governance, security, and cost controls to scale your agent ecosystem with confidence.

16 hours(Suggested: 4 days, 4h/day)TechnicalProject ReadyHands-on Labs

MS Course ID: 01127

Last Updated: Jun 30, 2026

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Pre-requisites

Understanding Copilots, agents and Copilot Studio

Suggested Applied Skills

Microsoft Applied Skills: Enhance agents with autonomous capabilities, Microsoft Applied Skills: Generate reports with AI research agents, Microsoft Applied Skills: Streamline business workflows with AI chat

Related Certifications

AB-620

AB-730

Course Syllabus

Frontier Firm transformation with M365 Copilot solutions

Module 1
• Build Agentic productivity platform with
• Microsoft 365 Copilot & Work IQ
Module 2
• Copilot Pricing, Licensing and Business SKUs

60 mins

Lecture

Hands-on Labs

• Transform Zava Retail store operations with a Smart Email Triage & Productivity Agent
• Elevate Zava Retail intelligence with a Researcher Agent for smarter insights and reporting
• Automate Zava Retail IT asset management with Microsoft 365 Copilot App Builder
• Build the Zava Retail workforce upskilling Learning Agent with Microsoft 365 Copilot
• Transform customer experiences with a Zava Retail Engagement Agent
• Automate workplace access audits with a Zava Retail Copilot Cowork Agent

180 mins

Lab

Driving customer success with M365 Copilot and Agents

Module 3
• Control agent costs and complexity with
• Agent 365 and ME7
Module 4
• Copilot compliance and Control System

60 mins

Lecture

Hands-on Labs

• Improve communication and work coordination across Zava Retail Stores with a Frontline agent
• Build a Store Operations assistant copilot agent for trusted customer success at Zava Retail
• Optimize financial analysis and reporting for Zava Retail finance operations with Microsoft 365 Copilot
• Govern and monitor the Zava Retail Agent ecosystem with Agent 365

180 mins

Lab

Extend agent capabilities and build your own agents

Module 6
• Extend M365 Copilot with agents
Module 7
• Build your own agents using Copilot
• Studio

60 mins

Lecture

Hands-on Labs

• Transform after-sales repair operations at Zava Retail with an AI-powered declarative agent
• Develop a Cross-Channel HR Support Agent for Zava Retail using Microsoft 365 Agents SDK and Semantic Kernel
• Build a Healthcare agent to automate patient appointments - end to end

180 mins

Lab

Enhance your agents with Copilot Studio tools and integrations

Module 8
• Build extensible agents with Copilot Studio
• tools and integrations
Module 9
• Agent governance and control in Copilot Studio

60 mins

Lecture

Hands-on Labs

• Build autonomous hiring operations Platform for Zava Retail using Microsoft Copilot Studio
• Modernize customer support at Zava Retail with an powered product knowledge agent using Azure AI Search and Foundry models
• Orchestrate multi-agent AI for retail using Copilot Studio, Microsoft Foundry, and Fabric
• Build a multi-agent campus assistant for the Education industry with Copilot Studio.

180 mins

Lab

What You'll Learn

Understand core concepts and best practices

Hands-on experience with real-world scenarios

Learn from certified Microsoft experts

Prepare for relevant certifications

Access to lab environments

Post-training support and resources

Course Details

Duration: 16 hours
Level: Advanced
Role: Technical
Readiness Stage: Project Ready
Audience Segments: Enterprise
Course Stage: Available
Hands-on Labs: Yes
Labs Platform: Skillable