AI Workforce
Copilot and Agents at Work
Advanced
Microsoft 365 Copilot
Copilot StudioBuild Frontier Firm productivity with Work IQ, Copilot & agents
Learn how to design and build intelligent agents that transform the way work gets done. Explore Microsoft 365 Copilot and Work IQ to create context-aware, multi-step, and autonomous experiences. Build, orchestrate, and extend agents across business scenarios with seamless integrations using Microsoft 365 Agents toolkit and build custom agents using Copilot Studio. Implement governance, security, and cost controls to scale your agent ecosystem with confidence.
15 hours(Suggested: 4 days, 3.75h/day)TechnicalProject ReadyHands-on Labs
MS Course ID: 01124
Last Updated: Apr 29, 2026
Course Syllabus
1
Frontier Firm transformation with M365 Copilot solutions
Module 1: Build Agentic productivity platform with Microsoft 365 Copilot & Work IQ
• Introduction to Frontier Firm
• Introduction to ZAVA Global Retail - Productivity Use case
• Microsoft 365 Copilot - AI built forWork
• Work IQ
• How Work IQ works - Data,Context, Skills & Tools
• Agentic Work tooling
• Execute multi-step workflows - Cowork
• Enable Human-agent collaboration
• Multi-model - choose the best model for the job
• Built-in agent platform
• Agent Builder and Copilot Studio
• Build Flows in M365 Copilot
• Build interactive, no-code apps with App Builder
• Security and management
Module 2: Copilot Pricing,Licensing and Business SKUs
• Pricing, licenses and new Business SKUs
• Adoption tools and Resources
90 mins
Lecture
2
Hands on Labs
• Transform Zava Retail store operations with a Smart Email Triage & Productivity Agent
• Elevate Zava Retail intelligence with a Researcher Agent for smarter insights and reporting
• Frontline Agent for Store Operations & Field Worker Enablement using Microsoft 365 Copilot
• Build the Zava Retail workforce upskilling Learning Agent with Microsoft 365 Copilot
• Automate Zava Retail IT asset management with Microsoft 365 Copilot App Builder
120 mins
Lab
3
Driving customer success with M365 Copilot and Agents
Module 3: Control agent costs and complexity with Agent 365 and ME7
• Observe, secure and govern agent ecosystem with Agent 365
• Frontier Suite: Microsoft 365 E7
Module 4: Copilot compliance and Control System
• M365 Copilot - Compliance Certifications
• Implement security, governance, management controls and reporting with Copilot Control System
• Copilot: privacy, data residency and processing
Module 5: From Enablement toImpact: The Five-Step Journey to Copilot Success
• Five steps for success
• Resources and call to action
120 mins
Lecture
4
Hands on Labs
• Orchestrate Intelligent Store Operations with a Custom Operations Agent for Zava Retail
• Build a Store Operations Assistant Copilot Agent for trusted customer success at Zava Retail
• Optimize financial analysis and reporting for Zava Retail finance operations with Microsoft 365 Copilot
120 mins
Lab
5
Extend agent capabilities and build your own agents
Module 6: Extend M365 Copilot with agents
• Copilots and agents
• Agents for Microsoft 365 Copilot
• Declarative agents
• Custom engine agents
• Build agents for Microsoft 365 Copilot
• Build agents for Copilot using Microsoft 365 Agents Toolkit
• Build declarative agents using Microsoft 365 Agents Toolkit for Visual Studio
• Add actions with plugins
• Add knowledge with Copilot connectors
• Build custom engine agents using Microsoft 365 Agents SDK
• Enhance AI solutions with Microsoft Copilot APIs
Module 7: Build your own agents using Copilot Studio
• Achieve agentic goals faster with Copilot Studio
• Create agents for different business scenarios
• Orchestrate agent behavior with generative AI
• Deliver multichannel and multimodal user experiences
• Implement multi-agent orchestration
• Event triggers to make the agents autonomous
• Validate agent behavior with automated agent evaluation
• Enhance your Copilot Studio experiences with Copilot Studio Kit
120 mins
Lecture
6
Hands on Labs
• Transform After-Sales RepairOperations at Zava Retail with an AI-Powered Declarative Agent
• Develop a Cross-Channel HRSupport Agent for Zava Retail usingMicrosoft 365 Agents SDK andSemantic Kernel
120 mins
Lab
7
Enhance your agents with Copilot Studio tools and integrations
Module 8: Build extensible agents with Copilot Studio tools and integrations
• Tools to improve agent capabilities
• Extend functionality of Copilot Studio using connectors
• Enable external system connectivity using Model Context Protocol (MCP)
• Use Work IQ (preview) for Copilot Studio
• Extend your agent with tools from a REST API (preview)
• Agent flows to automate repetitive tasks
• Automate UI tasks with computer use (preview)
• Use prompts as tools
• Add topic only tools
• Copilot Studio and Microsoft Foundry - better together
• Integrate Copilot Studio and Fabric data agents
• Edit agents in Visual Studio Code
Module 9: Agent governance and control in Copilot Studio
• Monitor performance with built-in analytics
• Implement guardrails for safe and controlled agent behavior
• Microsoft Entra Agent ID for Copilot Studio agents (preview)
• Design cost efficient agents with the Agent Cost Controls
90 mins
Lecture
8
Hands on Labs
• Build Autonomous Hiring Operations Platform for Zava Retail using Microsoft Copilot Studio
• Modernize Customer Support at Zava Retail with an AI-Powered Product Knowledge Agent using Azure AI Search and Foundry models
• Orchestrating multi-agent AI for retail using Copilot Studio, Microsoft Foundry, and Fabric
120 mins
Lab
What You'll Learn
Understand core concepts and best practices
Hands-on experience with real-world scenarios
Learn from certified Microsoft experts
Prepare for relevant certifications
Access to lab environments
Post-training support and resources
Course Details
- Duration
- 15 hours
- Level
- Advanced
- Role
- Technical
- Course Type
- Project Ready
- Course Stage
- Available
- Hands-on Labs
- Yes
- Labs Platform
- Skillable