Knowledge management using Microsoft 365
AI Workforce
Secure AI Productivity
Beginner
Microsoft VivaMicrosoft Viva
SharePointMicrosoft SharePoint
Microsoft 365 CopilotMicrosoft 365 Copilot

Knowledge management using Microsoft 365

In this course, you will explore comprehensive strategies for effective knowledge management using Microsoft tools. You will learn about Microsoft Copilot with Graph-grounded chat for AI-driven knowledge, and how Viva Engage and Answers facilitate socialized and crowdsourced knowledge management. You will also discover Viva Learning for curated and customized learning, and leverage SharePoint for organized knowledge sharing, as well as gain insights into advanced features like Microsoft Syntex for intelligent document processing.

8 hours(Suggested: 2 days, 4h/day)TechnicalProject ReadyHands-on Labs

MS Course ID: 00081

Last Updated: Jul 15, 2025

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Pre-requisites

Familiarity with Microsoft 365 and Teams, SharePoint fundamentals

Related Certifications

AB-900

Course Syllabus

1

Knowledge management with Microsoft Copilot and Viva

• Challenges for Knowledge Management
• Solutions for Knowledge Management
• Microsoft Copilot with Graph-grounded chat for AI Connected Knowledge Management
• What is Copilot and Microsoft 365 Chat?
• Advantages of using Microsoft Copilot with Graph-grounded chat
• Using Viva Engage and Answers for Socialized and Crowd sourced Knowledge Management
• What is Viva Engage and Answers?
• Advantages of using Answers in Viva to gather knowledge
• Viva Learning for Curated and Customized Knowledge Management
• What is Viva Learning?
• Advantages of using Viva Learning to organize and share knowledge
180 mins
Lecture
2

Hands on Labs

• Lab 1 - Installing and setting up Answers in Viva Engage for the users
• Lab 2 - Setting up Microsoft Viva Learning in the Teams admin center
• Lab 3 - Leveraging SharePoint for Advanced Knowledge Management
• Optional Lab- Getting started with Microsoft Copilot with Graph-grounded chat in Microsoft Teams
60 mins
Lab
3

Knowledge management with SharePoint, Skills in Viva, People in Viva, LPC Profile Cards, Loop

• SharePoint for Organized and Customizable Knowledge Management
• Introduction to SharePoint
• Advantages of using SharePoint
• Introduction to SharePoint Premium
• Advantages of Using SharePoint Premium
• Enhance Knowledge Management with Skills in Viva, People in Viva, LPCProfile Cards, and Loop
180 mins
Lecture
4

Hands on Labs

• Lab 4 - Setting Up a SharePoint Contracts Management Site
• Lab 5 - Working with Microsoft Syntex for Intelligent Document Processing
60 mins
Lab

What You'll Learn

Understand core concepts and best practices
Hands-on experience with real-world scenarios
Learn from certified Microsoft experts
Prepare for relevant certifications
Access to lab environments
Post-training support and resources

Course Details

Duration
8 hours
Level
Beginner
Role
Technical
Course Type
Project Ready
Partner Segment
SMB, Enterprise
Course Stage
Available
Hands-on Labs
Yes
Labs Platform
StepUp

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