Partner Skilling Catalog

PSC

Voice AI EngineerIn Build

Build enterprise-grade Voice AI solutions using Voice Live API, Microsoft Foundry, Copilot Studio, Teams Phone Agent, Power Automate, SharePoint, and Power BI. This hands-on, lab-first course guides learners through creating, customizing, integrating, monitoring, and securing intelligent voice agents for real-world business scenarios. Participants gain practical experience across the full Voice AI lifecycle, from agent development and enterprise integration to operations, governance, and compliance.

12 hours(Suggested: 3 days, 4h/day)TechnicalProject ReadyHands-on Labs

MS Course ID: 02012

Last Updated: Aug 31, 2026

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Target Audience

Azure AI engineers

Pre-requisites

Knowledge of Azure AI, Copilot Studio, Microsoft Teams and business process automation concepts

Related Certifications

AB-620

MS-721

Course Syllabus

Deploy and customize Voice AI agents

Module 1: Deploy Teams Phone Agents
• Configure Teams Phone Agents, Auto Attendants, and Call Queues
• Teams Phone Extensibility for conversational AI, call automation, and third-party voice integrations
• Extend voice solutions with routing, escalation, and telephony integration
Module 2: Create Voice Agents with Microsoft Copilot Studio
• Build intelligent voice agents and conversational experiences
• Enable generative AI, speech customization, and post-call automation

90 mins

Lecture

Hands-on labs

Retail
Create a Retail Order Support Agent with Copilot Studio and Teams Phone
Travel & Hospitality
Create a Multilingual Travel Booking Agent with Microsoft Copilot Studio
Financial Services
Build a Personal Banking Self-Service Agent with Microsoft Copilot Studio

150 mins

Lab

Build and integrate Voice AI Solutions

Module 3: Build and Integrate Real-Time Voice AI Agents
• Design and build real-time Voice AI experiences with Voice Live API
• Integrate Azure AI Foundry agents, tools, and conversational workflows
Module 4: Integrate Voice AI with business applications
• Connect voice experiences with Power Automate and SharePoint
• Manage interaction data, automation workflows, and governance controls

90 mins

Lecture

Hands-on labs

Healthcare
Build a Voice-Powered Patient Triage Agent with Voice Live API andMicrosoft Foundry
Healthcare
Build a Smart Appointment Scheduling Agent with Copilot Studio andPower Automate
Public Sector
Create a Citizen Services Voice Agent with Teams Phone andSharePoint

150 mins

Lab

Operate and secure Voice AI Solutions

Module 5: Test, Monitor, and troubleshoot Voice AI Solutions
• Monitor solution performance using analytics and reporting insights
• Validate integrations and troubleshoot end-to-end Voice AI workflows
Module 6: Secure and govern Voice AI Solutions
• Protect Voice AI applications, identities, and sensitive data
• Apply governance, compliance, and operational readiness practices

90 mins

Lecture

Hands-on labs

Banking
Monitor a Banking Loan Servicing Voice Solution with Microsoft Foundry and Power BI
Insurance
Validate and troubleshoot an End-to-End Insurance Claims Voice AI Solution
Healthcare
Secure and govern a production-ready Healthcare Voice AI Solution

150 mins

Lab

What You'll Learn

Understand core concepts and best practices

Hands-on experience with real-world scenarios

Learn from certified Microsoft experts

Prepare for relevant certifications

Access to lab environments

Post-training support and resources

Course Details

Duration: 12 hours
Level: Intermediate
Role: Technical
Readiness Stage: Project Ready
Audience Segment: Enterprise, SMB
Course Stage: In Build
Available on: Oct 31, 2026
Hands-on Labs: Yes