AI Business Process
Service Transformation with AI
Beginner
Dynamics 365 Contact CenterIntroduction to Dynamics 365 Contact Center
Explore how 365 Contact Center enhances customer service, addresses key challenges, andmodernizes experiences. Learn about customer scenarios, partner opportunities, and resources tobuild a successful contact center practice.
1 hour(Suggested: 1 days, 1h/day)SalesSales Ready
MS Course ID: 00807
Last Updated: Dec 23, 2025
Course Syllabus
1
What we'll cover
• Customer service experience challenges
• Modernizing experience with Dynamics 365 Contact Center
• Deliver effortless self-service
• Accelerate assisted service
• Drive efficiency and reduce costs
• Customer Targeting and Sales conversations
• Why Microsoft Dynamics 365 Contact Center
• Partner opportunities and Resources
• Building a Contact Center practice
60 mins
Lecture
What You'll Learn
Understand core concepts and best practices
Hands-on experience with real-world scenarios
Learn from certified Microsoft experts
Prepare for relevant certifications
Access to lab environments
Post-training support and resources
Course Details
- Duration
- 1 hour
- Level
- Beginner
- Role
- Sales
- Course Type
- Sales Ready
- Partner Segment
- Enterprise
- Course Stage
- Available
- Hands-on Labs
- No