Agentify business processes with Power Platform across industries
AI Business Solutions (ABS)
Agentify your business processes (Core)
Intermediate
Power PlatformPower Platform

Agentify business processes with Power Platform across industries

This hands-on course is designed for technical professionals who want to build AI-driven applications, automate business processes, and create intelligent agents using Microsoft Power Platform and Copilot technologies. Learners will explore how to integrate generative AI, Copilot, and autonomous agents into enterprise-grade solutions using Power Apps, Power Automate, Copilot Studio, and Power Pages. The course emphasizes rapid development techniques and extensibility patterns to help organizations accelerate innovation and deliver intelligent, scalable business applications.

16 hours(Suggested: 4 days, 4h/day)TechnicalProject ReadyHands-on Labs

MS Course ID: 02022

Last Updated: Aug 31, 2026

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Target Audience

Platform developer and maker

Pre-requisites

Prior knowledge of Power Platform

Related Certifications

PL-400
AB-620
AB-100
AB-410

Course Syllabus

1

Create and extend apps with AI, Copilot, and agents in Power Apps

• Quickly create AI-powered business solutions with Plan designer
• Accelerate app development with Copilot in Power Apps
• Create and work with agents in Power Apps
• Extends app productivity through app skills
120 mins
Lecture
2

Hands-on labs

Real Estate

Build a plan and canvas app for a real estate solution with Copilot in Power Apps

Telecom

Build an AI powered customer service platform

• Create Service tickets table and views
• Build model-driven service console app
• Build triage & escalation flow
• Create Copilot Studio support agent and dashboard
120 mins
Lab
3

Build AI-First intelligent automation using Power Automate, RPA, and Copilot Studio

• AI-Driven Cloud Flows
• Understand business processes quickly with AI-powered process mining
• RPA Acceleration with Copilot
• Automation in Copilot Studio - Agent flow and Computer use
• Add intelligence to your automated processes with AI Builder
120 mins
Lecture
4

Hands-on labs

Insurance

Build an end-to-end intelligent claims automation platform

• Create Claims table in Dataverse
• Analyse process with Copilot in Process Mining
• Build claims intake flow with AI Builder classification
• Build & publish ZavaAssist agent
120 mins
Lab
5

Create Agents and build automation in Copilot Studio

• Build intelligent and autonomous agents with Copilot Studio
• Improve agent capabilities with tools
• Build an agent walk-through
• Agentic automation
• Extend Microsoft 365 Copilot with agents
120 mins
Lecture
6

Hands-on labs

Finance

Automate financial operations with an intelligent agent in Microsoft Copilot Studio

• Create Budget and Invoice tables from CSV
• Create FinOps Assistant agent with knowledge sources
• Add invoice flow tool and expense classification prompt tool
• Publish agent to Microsoft 365 and test
120 mins
Lab
7

AI-Driven development and customization of enterprise Power Pages with Copilot

• Quickly create enterprise-grade AI-driven business portals
• AI-powered features for developers
• User-Facing AI Capabilities in Power Pages
• Model Context Protocol (MCP) Server for Power Pages
• Power Pages security
120 mins
Lecture
8

Hands-on labs

Human Resources

Build an AI driven recruitment portal with Copilot in Power Pages

• Create Departments, Jobs, Applications tables
• Generate Power Pages site with Copilot and set permissions
• Build Open Roles and Apply Now pages
• Embed ZavaTalent agent, publish and test
120 mins
Lab

What You'll Learn

Understand core concepts and best practices
Hands-on experience with real-world scenarios
Learn from certified Microsoft experts
Prepare for relevant certifications
Access to lab environments
Post-training support and resources

Course Details

Duration
16 hours
Level
Intermediate
Role
Technical
Readiness Stage
Project Ready
Audience Segment
Enterprise
FY27 Key Workload (Core)
D365 + Power Platform + Copilot Studio
Course Stage
Available
Hands-on Labs
Yes
Labs Platform
Skillable

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