AI-Enabled productivity for Frontline workers (FLW) with Microsoft 365
AI Workforce
Secure AI Productivity
Intermediate
Microsoft 365Microsoft 365

AI-Enabled productivity for Frontline workers (FLW) with Microsoft 365

Frontline workers are the backbone of organizations across major industries. They have the largest impact on how organizations respond to changing environments, enable business continuity, and reimagine productivity for our “new normal” of hybrid work. In this course you will learn how you can transform frontline worker experiences with purpose-built solutions that help your customers improve engagement, workflow, and security across their organizations

12 hours(Suggested: 3 days, 4h/day)TechnicalProject ReadyHands-on Labs

MS Course ID: 00367

Last Updated: Dec 15, 2025

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Pre-requisites

Familiarity with Microsoft 365 features

Related Certifications

None

Course Syllabus

1

Empowering Frontline Workforce with AI Powered Microsoft 365 (180 min)

• Enhance communications and collaboration
• Transform the Employee Experience
• Increase operational efficiency
• Safeguard your business
• Frontline Adaption Guide Overview
• Microsoft Teams for Frontline Adaption Guide
• Microsoft Copilot Studio in Teams for frontline workers
• Step-by-step guide to configuring Teams solutions for the frontline
180 mins
Lecture
2

Hands on Labs

• Setting up Microsoft 365 for Frontlineworkers
• Team communication and collaborationfor frontline workforce
• Team scheduling with Shifts
• Onboarding new employees
60 mins
Lab
3

Delivering Industry-based Frontline Worker Solutions

Enabling Frontline Worker productivity in:

• Retail and Consumer Goods industry
• Manufacturing industry
• Healthcare industry
• Financial Services
180 mins
Lecture
4

Hands on Labs

• Ongoing training for employees
• Corporate communications
• Employee wellbeing and engagement
• Digitized processes
• Virtual appointments with Microsoft Teams
60 mins
Lab
5

Equipping Frontline Workers with purposed-built devices

• Windows 365 Frontline and Cloud PC devices
• Surface
• 3rd party devices
• Device management for frontline workers
• Introduction to Endpoint Manager
• Managing the device life cycle
180 mins
Lecture
6

Hands on Labs

• Managing frontline worker devices
• Enrolling and registering devices with Entra ID
• Setting up compliance and conditional Access policies.
60 mins
Lab

What You'll Learn

Understand core concepts and best practices
Hands-on experience with real-world scenarios
Learn from certified Microsoft experts
Prepare for relevant certifications
Access to lab environments
Post-training support and resources

Course Details

Duration
12 hours
Level
Intermediate
Role
Technical
Course Type
Project Ready
Partner Segment
SMB, Enterprise
Course Stage
Available
Hands-on Labs
Yes

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