AI Workforce
Copilot and Agents at Work
Intermediate
Microsoft 365 Copilot
Dynamics 365Accelerate Microsoft Cloud & AI with Adoption and Change Management
This workshop equips change leaders, IT strategists, and adoption specialists with the tools and techniques to drive successful rollouts of Microsoft 365, Microsoft Copilot, and Azure workloads. Learn how to combine Microsofts Service Adoption Framework, Role-Based Guides, and Security Adoption Pathways with the Prosci ADKAR® model to lead organizational transformation. Includes practical strategies for communications, training, resistance management, and reinforcement.
6 hours(Suggested: 3 days, 2h/day)TechnicalProject Ready
MS Course ID: 00542
Last Updated: Dec 5, 2025
Course Syllabus
1
Use the Microsoft Service Adoption Framework to drive adoption in your enterprise
• Introduction to Adoption and Change Management
• Overview of Microsoft Service Adoption Framework
• Microsoft Service Adoption Lifecycle
• Microsoft Adoption Framework
• Microsoft Cloud Adoption Framework for Azure
• Microsoft Role-Based Adoption resources
120 mins
Lecture
2
Make a difference with Change Management
• Why Change Management?
• The Prosci ADKAR® Model
• Change Management for Organizational Projects
• Use the ADKAR Model With Traditional Change Management Activities
• Best Practices in Change Management
120 mins
Lecture
3
Understand and apply the Change Management discipline effectively and successfully
• Success by Design approach for Dynamics 365 solutions
• Drive AI Transformation with Microsoft 365 Copilot Adoption and Change Management
• Explore Microsoft Security Adoption Framework, Success Kit and Workload Adoption Pathways
120 mins
Lecture
4
Resistance Role Play
Unblocking Adoption barriers with ADKAR
30 mins
Lecture
What You'll Learn
Understand core concepts and best practices
Hands-on experience with real-world scenarios
Learn from certified Microsoft experts
Prepare for relevant certifications
Access to lab environments
Post-training support and resources
Course Details
- Duration
- 6 hours
- Level
- Intermediate
- Role
- Technical
- Course Type
- Project Ready
- Partner Segment
- Enterprise
- Course Stage
- Available
- Hands-on Labs
- No