AI Workforce
Copilot and Agents at Work
Beginner
Microsoft 365 CopilotMicrosoft AI-powered selling for Partners (MAPS)
This workshop equips sales teams to apply Microsoft AI capabilities within the MCEM methodology for higher win rates. Participants will explore AI-driven customer insights, value-based selling models, and industry KPI alignment, while mastering technical storytelling and business case creation to close opportunities with precision and impact.
4 hours(Suggested: 1 days, 4h/day)SalesSales Ready
MS Course ID: 00753
Last Updated: Dec 10, 2025
Course Syllabus
1
Module 0: Build Transformative Relationships
• Introduction to MCEM and MAPS
• Why AI-powered selling?
• Listen and Consult -
• Explore - Understand your customer’s context
• Disrupt - Use storytelling to change thinking of your customer
• Co-create - Collaborate on a shared vision of the future
• Qualify - Continue the momentum with the customer
55 mins
Lecture
2
Module 1: Identify Solutions and Close Opportunities: Strategize
• Value selling and the Seven Elements
• Planning with the end in mind
• Value Selling and the seven elements
• Relationships and Communication
• Alternatives and Commitments
• Customer conversation guide
55 mins
Lecture
3
Module 2: Identify Solutions and Close Opportunities: Lead value conversations
• Know your customer and industry
• Develop a value story and identify potential customer KPIs
• Prepare for customer conversations
• Build and use a business case
55 mins
Lecture
4
Module 3: Drive value with technical storytelling
• Using Notebooks in Copilot
• Discovery Overview
• Technical Storytelling
• Negotiation and Objections
• Conclusion and Next Steps
55 mins
Lecture
What You'll Learn
Understand core concepts and best practices
Hands-on experience with real-world scenarios
Learn from certified Microsoft experts
Prepare for relevant certifications
Access to lab environments
Post-training support and resources
Course Details
- Duration
- 4 hours
- Level
- Beginner
- Role
- Sales
- Course Type
- Sales Ready
- Partner Segment
- SMB
- Course Stage
- Available
- Hands-on Labs
- No