AI Business Solutions (ABS)
Copilot and Agents at Work
Intermediate
Microsoft 365 CopilotPosition an autonomous workplace with Copilot Cowork
Learn how to design, position, and defend Microsoft 365 Copilot Cowork solutions during customer engagements. This technical presales course equips Microsoft partners with the skills to qualify opportunities, map business requirements to solution capabilities, explain architecture and security considerations, navigate licensing and pricing, address technical objections, and present solution recommendations with confidence.
6 hours(Suggested: 3 days, 2h/day)PresalesTech Deal Ready
MS Course ID: 2002
Last Updated: Jun 30, 2026
Course Syllabus
1
Copilot Cowork: Product positioning
• What’s Copilot Cowork
• What sets Copilot Cowork apart
• How Copilot Cowork fits in the Copilot portfolio
• Copilot Cowork architecture
• Skills and plug-ins in Copilot Cowork
• Multi-model and model choice
• Customize Copilot Cowork
• Security and observability in Copilot Cowork
• When to use Copilot Cowork
• Copilot portfolio - choosing the right app - Copilot Chat Cowork, Scout
• Copilot Cowork scenarios and use cases
120 mins
Lecture
2
Copilot Cowork: Pricing and usage model
• Administration and management of Copilot Cowork
• Pricing and Business model
• Copilot Cowork usage model and cost estimator
• Usage based billing management in M365
• Copilot Cowork - compete positioning for partner sellers
• Handling customer objections
• Partner resources and next steps
120 mins
Lecture
3
Customer case study
Customer Case Study
• Business scenario
• Technology background
• Customer challenges
• Requirements & Objections
Present your solution
• Build a 3-5 min pitch as your response to the customer
• Present your pitch, Handle objections
Preferred Response
• Meeting the customer requirements & objection handling
• Partner skilling resources
• Q&A, Recommended next steps
120 mins
Lecture
What You'll Learn
Understand core concepts and best practices
Hands-on experience with real-world scenarios
Learn from certified Microsoft experts
Prepare for relevant certifications
Access to lab environments
Post-training support and resources
Course Details
- Duration
- 6 hours
- Level
- Intermediate
- Role
- Presales
- Readiness Stage
- Tech Deal Ready
- Audience Segments
- Enterprise, SMB
- Course Stage
- Available
- Hands-on Labs
- No