AI Business Process
Innovate with Low Code AI and Agents
Advanced
Power Platform
Dynamics 365Boost innovation with Copilot and Agents in Power Platform and Dynamics 365
In this course, you will learn how to use Copilot and AI-powered agents in Dynamics 365 and the Microsoft Power Platform to deliver intelligent, context-aware assistance across sales, marketing, customer service, operations, and the supply chain. You will see how Copilot uses natural language processing and generative AI to provide insights, recommendations, and automated actions, and how AI-powered agents simplify complex processes to improve efficiency and drive value for sales, service, finance, and supply chain teams.
12 hours(Suggested: 3 days, 4h/day)TechnicalProject ReadyHands-on Labs
MS Course ID: 00033
Last Updated: Feb 5, 2026
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Pre-requisites
Prior experience in low code app development
Related Certifications
PL-200
PL-400
Course Syllabus
1
Drive organization-wide innovation with Microsoft Power Platform
• Unlock Copilot in Microsoft Power Platform
• Transform low-code development with agent-powered functionality in Power Apps
• Automate smarter than ever before with Copilot in Power Automate
• Build Next-generation agents with Microsoft Copilot Studio
• Build websites faster with Copilot in Power Pages
• Move from data to insights faster with Copilot in Power BI
120 mins
Lecture
2
Hands on Labs
• Setting up the lab environment
• Build a plan and canvas app for a real estate solution with Copilot in Power Apps
• Create an Inventory Management Solution with Automated Restocking flow
• Build an agent in Microsoft Copilot Studio with the new AI capabilities
• Process ingestion and process analytics with Copilot in Process Mining
• Create an AI-generated site, webpage using Copilot and add other components to pages
120 mins
Lab
3
Accelerate Sales and Customer Service with Microsoft Dynamics 365
• Unlock Copilot for Dynamics 365
• Modernize customer support with Copilot and Agents in Dynamics 365 Customer Service
• Deliver exceptional service with Copilot and Agents in Dynamics 365 Field Service
• Service in Microsoft 365 Copilot
• Sales in Microsoft 365 Copilot
• Improve sales productivity with Copilot and Agents in Dynamics 365 Sales
120 mins
Lecture
4
Hands on Labs
• Solve customer issues faster with Copilot in Dynamics 365 Customer Service
• Set up and use the Scheduling Operations Agent for Dynamics 365 Field Service
• Compose emails, view email summary and opportunity summary in Outlook using Sales in Microsoft 365 Copilot
• Use the Sales app in Microsoft Teams and use the conversation intelligence dashboard (preview)
120 mins
Lab
5
Transform Employee and Customer Experiences with Microsoft Dynamics 365
• Deliver personalized customer experiences with Copilot in Dynamics 365 Customer Insights
• Improve productivity with Copilot and Agents in Dynamics 365 Supply Chain Management
• Agents and Copilot capabilities in Dynamics 365 Finance and Project Operations
• Introduction to Finance agents
• Produce AI-generated product descriptions with Copilot and Agents in Dynamics 365 Business Central
120 mins
Lecture
6
Hands on Labs
• Create segments with Copilot for Customer Insights - Data
• Design and style emails with AI-assisted themes using Copilot in Customer Insights -Journeys
• Create an AI-assisted customer journey with Copilot in Customer Insights - Journeys
• Configure and use Copilot in Dynamics 365 Business Central
• Use Finance agents in Microsoft 365 Outlook
120 mins
Lab
What You'll Learn
Understand core concepts and best practices
Hands-on experience with real-world scenarios
Learn from certified Microsoft experts
Prepare for relevant certifications
Access to lab environments
Post-training support and resources
Course Details
- Duration
- 12 hours
- Level
- Advanced
- Role
- Technical
- Course Type
- Project Ready
- Partner Segment
- Enterprise
- Course Stage
- Available
- Hands-on Labs
- Yes